![]() ![]() We have been continuing to monitor the situation and can confirm that these issues have not recurred as of today. The fixes were made and applied during the emergency maintenance across all Worlds on December 8 and the emergency login server maintenance on December 10. We were able to identify the causes of Error 4004 that occurs when the player times out in the queue or just before login, and Error 3001, which was the cause of outages across a handful of Worlds and multiple zones. ■ Error 4004 and Outages of Worlds/Multiple Zones (Error 3001 Cause #1) It would be greatly appreciated that you consider and check about these possibilities, so that you can avoid connection instability as much as possible and benefit from a stable playing experience. I would like to express my deepest apologies for having to ask this of you but unfortunately this is a result of the increased access to our service. If you are playing on the PlayStation®4 or PlayStation®5 version, please also check your settings related to power saving. After a certain amount of time, the connection will be completely lost, and you will have to join the end of the queue.Ĭurrently, this occurrence of Error 2002 seems to be causing the biggest troubles for our players, so if it's possible for you to use a hard-wired internet connection, please consider switching to it instead of using Wi-Fi. If you are able to get back online and reconnect to the lobby server quickly, you will be able to queue up again from the middle of the queue. In most cases, this is considered to be caused by packet loss on the internet route or instability from the Wi-Fi connection in the player's internet environment.Įven if you are temporarily disconnected due to Error 2002 at times of such instability, the lobby server will continue to wait for a few tens of seconds to a minute for your connection to be restored. The reason for this is that, as a result of longer queues and more time spent in the queue, there is an increased likelihood of issues occurring in relation to the player’s internet connection. Your understanding on this point would be much appreciated.Įrror 2002 Occurrence From Issues With the Player's Internet ConnectionĬurrently, most of the reports we have been receiving about Error 2002 are to do with this issue. On the other hand, this has resulted in longer queues due to the increase in the number of players who can wait for access. This means that the error is less likely to occur even within peak hours, with the exception of those times when access is at its highest. Please note that we were able to successfully raise this cap on the queues as a result of deploying our backup development machines to the lobby servers on December 7. We are very sorry but, in this case, we would appreciate that you give it some time and try again later. In reality, however, access is not possible due to the cap on the number of players that can join the queue. When that happens, it may look like as if a problem has occurred because the client shuts down completely. After opening the launcher, entering one’s ID, password, and one-time password, and then proceeding to the character selection screen, an error message is displayed when attempting to log in. The error occurs when the queue has reached the maximum number of people and a player attempts to newly join it. This processing is carried out to prevent the login server from going down if the queue becomes too long. of Players Waiting in the Queue per Logical Data Centre Exceeds 17,000 We will continue our efforts to expedite the processing of logins and the stabilization of queues, and we appreciate your understanding and cooperation on this matter.Īs we mentioned in our previous announcement ( ), there are two causes of Error 2002. ![]() In addition, the queue lengths and wait times are conversely tending to increase because of the progress made in our resolutions for each error and our raising of the login queue cap. Likewise, we continue to see large numbers of players accessing the game over the weekend, although the peak numbers are slightly lower than last weekend and players logging in are gradually dispersing into the other time slots. It has been eight days since the start of Early Access, but we are still experiencing congestion and apologize for the inconvenience associated with this. We are currently working to address various issues while maintaining our strengthened 24-hour support systems, but for now I'd like to provide an update about the current situation. We apologize for the huge inconvenience caused to players by the extremely high levels of congestion in each World since Early Access and the official launch of Endwalker. Hello, this is Naoki Yoshida, Producer and Director of FINAL FANTASY XIV. ![]()
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